VIP Software, a national provider of integrated software solutions to the property and casualty (P&C) insurance industry, has hired Jenna Kinsman as VP Customer Experience. In this role, Jenna will partner with carriers to provide deep insights and complete transparency across all vendor relationships while revolutionizing the invoice process.
Jenna previously worked in sales as a national account manager with Enservio, where she used her deep industry knowledge and technical skills to deliver significant, measurable results to carrier partners while exceeding enterprise strategic goals year over year.
Jenna began her career in the insurance industry nearly a decade ago as a property adjuster for a top 5 insurance carrier. After two years she joined the product team on the underwriting side, pairing her background in analytics with claims experience to profitability manage four products across six states in the Midwest. In this role, she identified several areas of opportunity by reconciling policy intent versus actual application in the field. She quickly became a lead on the policy writing committee, involving stakeholders across the company and creating substantial financial results through strategic product changes. Jenna rejoined the claims team in 2014 as a project manager and successfully rolled out a new software program to over 5,000 property adjusters within a six-month period.
“In working closely with carriers, I experienced firsthand their frustration from lacking a tool to evaluate vendor performance and detailed historical cost breakdowns, without needing to spend months creating and maintaining elaborate spreadsheets. VIP Software delivers the insights every carrier is looking for while transforming the process at the same time,” said Kinsman. “With InsureTech, everyone is coming up with the next big thing. VIP Software has the next essential thing—the foundation that needs to be laid for the innovation that is to come. After meeting the team and seeing the products I was absolutely blown away! I knew I had to be a part of it.”