THE STANDARD IN CONTRACT AND SLA MANAGEMENT AND ENFORCEMENT
SLA Manager automates the enforcement of your service agreements and contracts by applying the terms to every single invoice you receive.
VIP recently discovered an SLA breach of 25% on a single line item of an SLA that amounted to $5,250,000
Breach of SLAs can cost carriers of millions of dollars annually, yet reconciling and enforcing contracts and service agreements at the time of invoice submission is an absurdly impractical manual task. Holding vendors and service providers accountable becomes challenging when the only tools are retroactive audits.
Beyond the potential savings that come from properly enforced agreements, many carriers are missing the opportunity to capture rich performance data that provides a framework for optimizing vendor relations. Aggregated data allows for benchmarking of vendors and services that result in further transparency and savings in any claims expense management program.
WHY SLA MANAGER?
Proactive enforcement of SLAs and contracts create massive savings opportunities for you claims department. SLA Manager redefines transparency with your vendors and service providers, giving you the capacity to reward those that are in good standing while deducting penalties for breaches.
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