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Claims Operations

Connect the operational workflows surrounding every claim.

Carriers VIP Claims CommandBring claim evidence, findings, assignments, and accountable actions into one governed operating view.Carrier Claims CatalogView connected claims, evidence, invoices, findings, assignments, and associated work in one governed catalog.Claims IntelligencePrioritize evidence, findings, spend risks, and next work requiring authorized human review.Invoice & Resolution WorkflowsReview invoices, billing findings, specialist activity, approvals, and documented claim resolution steps.Claim RoomsGive approved carriers, specialists, and counsel secure, matter-specific collaboration context for approved participants.

Service Providers AssignmentsReceive, organize, and advance authorized claim assignments with clear ownership and required follow-up.Evidence & Document WorkflowsCollect, organize, and review claim evidence and documents with source context and accountable handling.CollaborationCoordinate providers, carriers, and approved participants around claim work, messages, and next actions.Invoice & Resolution Workflows (Provider View)Submit invoice context, respond to findings, and track authorized resolution steps with carrier reviewers.

Independent Professionals AssignmentsSee authorized assignments, required work, ownership, and follow-up in a focused claim workflow.Evidence & Document WorkflowsHandle authorized claim evidence and documents with clear source context, access, and review responsibility.CollaborationCoordinate with carriers and approved claim participants while keeping messages, requests, and decisions in context.

Explore VIP Claims Operations →

Insurance Carriers →Control claims operations, vendor spend, provider performance and compliance.

Service Providers →Win work, prove performance, benchmark pricing and automate the back office.

Independent Professionals →Find work, invoice on site, and get paid faster from anywhere.

Get support

Support is available to licensed VIP users. Tickets are handled during business hours, with urgent production issues escalated immediately.

Open a support ticketSign in to the Knowledge Center to submit a new ticket and track everything you have open.New ticket →View your ticketsCheck status, add detail or reply to the VIP support team on a ticket already in progress.Sign in to tickets →Email supportPrefer email? Write to our support team and we will open a ticket on your behalf.support@vipsoftware.com →Call supportNeed to talk it through? Our team is on the phone during business hours.1-800-595-1065 →

Browse the Knowledge Center →Support overview →

BlogClaims insight from the VIP team Carrier Use CasesWhere VIP creates measurable control Invoice OperationsOne auditable workspace from claim to remittance Success StoriesAnonymized carrier pilot results NetworkProvider capacity and coverage IntegrationsConnected systems and partners Resource CenterAll assets in one place Success SummariesReported program scale and use cases Research & InsightsAnalysis from our data layer Market ReportsBenchmarks and trends GuidesPlaybooks and how-tos Videos & WebinarsWalkthroughs and sessions Knowledge CenterProduct documentation and guides SupportOpen or track a support ticket

Our Solution

Claims Operations

CarriersVIP Claims Command Carrier Claims Catalog Claims Intelligence Invoice & Resolution Workflows Claim Rooms

Service ProvidersAssignments Evidence & Document Workflows Collaboration Invoice & Resolution Workflows (Provider View)

Independent ProfessionalsAssignments Evidence & Document Workflows Collaboration

Intelligence

CarriersAsk Benny™ AI Intelligence Dashboard FeeAnalyzer™CAT Intelligence™Claim Value Range Tier Structure Benchmarks Expense Forecast Simulator Data Integrity Scanner

Service ProvidersrateIQ™Ask Benny™ AI Success Summaries FeeAnalyzer™CAT Intelligence™Tier Structure Benchmarks

Independent ProfessionalsrateIQ™Ask Benny™ AI Success Summaries

Network

CarriersCompany & Provider Discovery Roster Map Capacity Board Credentialing License Verification CAT Readiness

Service ProvidersPeople & Identity Roster Map Capacity Board License Verification CAT Readiness Provider Services

Independent ProfessionalsPeople & Identity License Verification CAT Readiness Provider Services

Invoices & Payments

CarriersInvoice Workflows Settlement Workflows Payment Status Cash-Flow Intelligence

Service ProvidersPrompt Pay™Early Pay Discounting Invoice Workflows Payment Status Cash-Flow Intelligence

Independent ProfessionalsPrompt Pay™Early Pay Discounting Payment Status

Legal

CarriersInvoice Review Panel & Counsel Management Demand 360 Claims Playbook Outcomes & Performance

Service ProvidersInvoice & Resolution Workflows Claim Rooms Evidence & Findings

Independent ProfessionalsClaim Rooms Evidence & Findings

Who We Help

Insurance CarriersMarketplace / Network Contract Negotiation Onboarding FNOL Intelligence Recommendation Work Orders (non-legal)Work Orders (legal)Compliance & Governance Invoicing Intelligence / Network

Service ProvidersMarketplace / Network Contract Negotiation Onboarding FNOL Intelligence Recommendation Work Orders (non-legal)Work Orders (legal)Compliance & Governance Invoicing Payments Intelligence / Network

Independent ProfessionalsMarketplace / Network Contract Negotiation Onboarding Work Orders (non-legal)Invoicing Payments Intelligence / Network

Resources

Blog Carrier Use Cases Invoice Operations Success Stories Network Integrations Resource Center Success Summaries Research & Insights Market Reports Guides Videos & Webinars Knowledge Center Support

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Our Solution

Claims Operations Fees, Invoices & Payments Market Intelligence Financial Intelligence Provider Network AI / Ask Benny™

Products

VIP Platform rateIQ™ by VIP Cohort 3 VIP Mobile

Solutions

Insurance Carriers Service Providers Independent Professionals

Resources

Blog Carrier use cases Invoice Operations Who runs on VIP Success stories Success summaries Resource Center Market Reports Knowledge Center Support

Company

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