Providers can collaborate with carrier teams and other approved participants in the context of an assigned claim matter. Messages, files, and actions remain permissioned, and human reviewers retain responsibility for consequential decisions.
Keep collaboration anchored to the authorized claim work.
Include only participants with a documented need to participate.
Make requests and next steps easier to follow.
Keep carrier reviewers responsible for consequential claim outcomes.
Receive, organize, and advance authorized claim assignments with clear ownership and required follow-up.
Collect, organize, and review claim evidence and documents with source context and accountable handling.
Submit invoice context, respond to findings, and track authorized resolution steps with carrier reviewers.