Guides

Playbooks for the work you are actually doing.

Each guide walks one workflow end to end — what happens today, what changes, and how you would know it worked.

Bring us one claims workflowConnecting your claims system
Before you start

Four things that make a pilot worth running.

Start with one workflow

Pick a single claims workflow — invoice review, vendor assignment, payment — and map how it runs today before changing anything.

Bring your contracts

Fee schedules, rate cards and service levels are what the rules are built from. Gather them first.

Agree the measure up front

Accuracy, fallout, cycle time or visibility — decide which one the pilot is judged on before it starts.

Connect, do not replace

VIP works alongside the claims system you already run. Integration scope is agreed before any build.

Workflow playbooks

Ten workflows, each one written out.

Every playbook covers the problem, what happens today, the step-by-step change and the measured result.

Claims expense accuracy →Apply contracted rates, fee schedules and business rules across the full invoice population.Automated invoice audit →Move from sample-based review to automated review across the whole invoice population.Invoice fallout →Catch exceptions upstream instead of sending them back to adjusters.Vendor SLA enforcement →Turn contract terms into measurable, claim-level performance controls.Payment cycle →Reduce invoice cycle time while keeping carrier controls in place.Supplemental expense control →Keep supplemental work tied to the correct claim and parent transaction.Adjuster efficiency →Move routine expense validation away from adjusters.Claims spend visibility →See expenses by claim, vendor, contract, geography and service.Vendor performance →Connect cost, service, SLA and claim outcomes into one view of each provider.Early pay and working capital →Use approved claims expense to create financial efficiency for carriers and providers.
Next step

Walk one of these through with our team.

Get a demoBack to resources