When an appraisal is created or updated in Snapsheet, the estimate total, line items, photo set and appraiser notes attach to the matching claim — no re-keying, and every change is timestamped.
The operating layer
Virtual appraisalParts, labor, paint and totals land on the claim's estimate tab with the appraisal ID kept for traceability.
Customer-captured and appraiser photos are stored with the claim and tagged by damage area.
Assigned, in review, completed and supplement-requested states update the claim timeline as they happen.
Optional. When enabled, payment issued and claim closed are sent back so appraisers see the outcome.
Issue a client ID and secret from the Snapsheet admin console and connect in sandbox until mapping is confirmed.
Register the VIP endpoint so appraisal created, updated and completed events arrive as they happen.
Confirm how appraisal fields land on the claim record, including the claim number used to match.
Switch to production, turn on write-back if wanted, and every event is logged with what changed on the claim.
| Snapsheet field | Claim field | Type | Required |
|---|---|---|---|
| appraisal.id | estimate.external_id | string | Yes |
| appraisal.claim_number | claim.number | string | Yes — used to match |
| appraisal.total_amount | estimate.total | currency | Yes |
| appraisal.line_items[] | estimate.lines[] | array | No |
| appraisal.photos[] | claim.attachments[] | array | No |
| appraisal.status | claim.timeline.appraisal_status | enum | Yes |
| appraiser.name | estimate.appraiser | string | No |
| appraisal.completed_at | estimate.completed_at | datetime | No |