VIP Support
New: See our support process
One request, one owner, updates until it's resolved. Watch how it works in 90 seconds.
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Simple steps. A better experience.
One request, one owner, updates until it's resolved. Here is exactly what happens from the moment you reach out.
- 1
Contact us
Reach out by phone at 1-800-595-1065, email, or through the Support Desk on the VIP website. A VIP professional answers — not AI, no self-serve maze.
- 2
Create a ticket
We capture your request with all the important details so nothing gets missed and you never have to explain it twice.
- 3
Get assigned
Your request is routed to the right team based on your needs — support, training, or implementation — with a named owner from the start.
- 4
We get to work
Our team investigates and works toward a solution, bringing in additional expertise if needed.
- 5
Stay informed
We keep you updated throughout the process so you always know the status and who is accountable.
- 6
Issue resolved
Once the issue is resolved to your satisfaction, we confirm with you and close the ticket.
- 7
Your feedback matters
We may follow up with a short survey to make sure everything is resolved and to help us continue to improve.
- A dedicated teamReal people who care about your success.
- Clear communicationYou'll always know the status of your request.
- Faster resolutionThe right experts working on your issue.
- A better experienceYour feedback helps us continue to improve.
Need to get in touch?
Our support team is here to help, Mon–Fri, 8:30 a.m.–4:30 p.m. EST.
Not a support question?
For pricing, new users, added modules or anything commercial, talk to our team instead of opening a ticket.